Twelva support

Contact support

Get help with your account, credits or workspace. You can also send product feedback or ask about a partnership.

A little help from our team.

Talk to the Twelva team about your account or your work.

Choose a topic to open an email with the subject already filled in. You review and send it yourself.

Trouble signing in, an unavailable verification method or access to the wrong account.

Include the account email, the step that failed and the exact error. Never send a password, code or backup code.

A payment, credit estimate, balance, receipt or refund you need help understanding.

Include the account email, date and task or receipt reference. Do not include full card details.

A workflow that stopped, a result that needs attention or a suggestion for the product.

Include the page or task, expected result, what happened and steps to reproduce. Remove private content from screenshots.

Questions about partnerships, brand use or working with TwelveBirds AI Labs.

Introduce yourself and share a short outline of your idea.

Please don’t send passwords, payment-card details or sensitive source files in your first email.