Terms of Service

Our service and your account

These Terms of Service are an agreement between you and TwelveBirds Technologies Inc. (“TwelveBirds”, “we” or “us”) for Twelva at twelva.ai and client.twelva.ai. Twelva provides AI conversations, website creation and hosting, and supported image, video and custom image-model features. These terms cover only Twelva. TwelveBirds Domain and TwelveBirds Formation are separate services with their own terms and availability.

By accepting these terms, you agree to follow them. If you use Twelva for an organization, you must have authority to act for it. An account is required for generation and paid services. Provide accurate account information, secure your credentials and tell us about suspected unauthorized access. Signing in can connect eligible work from an older guest workspace with your account; new guest generation is not offered.

The features, models and limits available to you are shown in the service and depend on your plan and region. A feature described as unavailable or not connected cannot be purchased or used merely because it is mentioned in these terms. Keep independent copies of important work.

Age and regional availability

You must be at least 18 and have reached the legal age to enter this agreement where you live to use Twelva’s AI features or make purchases. You must not give another person access in a way that bypasses this requirement. The same eligibility requirement applies to custom image training and generation using fal.ai.

Twelva’s AI features and purchases are offered in most countries and territories. They are not offered in mainland China, Hong Kong, Macau, Russia, Belarus, Cuba, Iran, North Korea, Syria or Kosovo, or in the Crimea, Sevastopol, Donetsk, Luhansk, Kherson and Zaporizhzhia regions of Ukraine. Each model is offered only where its provider supports it, so the models and features you see depend on both your current location and your declared country or region of residence; some, such as xAI models, are available only in the United States. Availability does not follow from citizenship alone. These limits do not mean that every service is legally available in every part of a country where it is offered.

Provide an accurate residence country and contact us if it changes. Do not use a VPN, proxy, false information or another person’s account to evade a restriction. Network-based location can be inaccurate. If you believe a restriction is mistaken, email hello@twelva.ai with your account email, actual country or region and the error you saw. We will review the information; a correction does not override an applicable legal or provider restriction. Do not send identity documents unless we request necessary information through an appropriate channel.

When generation or purchases are restricted, you can still use available account controls to manage saved work and billing, and contact us for access, cancellation or refund assistance. Travel does not automatically cancel a subscription; see the cancellation terms below.

Your material, output and AI limitations

You retain your existing rights in material you provide. You grant us and the service providers involved the permission needed to host, copy, transmit, process and display that material to carry out your instructions, operate and protect the service, and meet applicable obligations. Publishing or requesting custom training authorizes the additional processing described for those features. This permission does not transfer ownership of your source material to us.

Only submit material you have the necessary rights and lawful authority to use. For an identifiable person’s image, likeness or voice, obtain the permissions required for the intended generation, editing, training and publication. Permission to possess a photograph or recording does not necessarily include permission to train a model or impersonate its subject. Respect copyrights, trademarks, privacy, publicity rights and confidential information.

As between you and TwelveBirds, you may use output lawfully and we assign to you any transferable rights we hold in output created for you, subject to third-party rights and applicable model-license restrictions. This does not grant rights in our software, model technology or another person’s material. AI output may be similar to other output, inaccurate or unprotected by copyright. We do not promise exclusive, original or noninfringing results. Any additional model-license restrictions identified with a feature also apply to that feature.

Review output, facts, code, permissions and suitability before relying on or publishing it. AI responses are not professional legal, medical, financial or other regulated advice. Obtain qualified advice for those decisions. Do not use output as the sole basis for decisions that materially affect a person’s health, safety, employment, credit, legal rights or access to essential services.

Acceptable use and reports

Do not use Twelva to create, upload, request or distribute illegal content; sexual content involving minors or their exploitation; nonconsensual intimate imagery; threats, targeted harassment or incitement to violence; fraud, phishing, deceptive impersonation or scams; malware or unauthorized intrusion; or material that infringes intellectual-property, privacy or other rights. Do not facilitate unlawful discrimination, surveillance or collection of another person’s sensitive information.

Do not misrepresent generated content as an authentic recording, statement or endorsement by a real person. Clearly disclose AI generation or modification when the law or the context requires it, and do not remove required labels, provenance or safety notices. Do not defeat security, regional or safety controls, abuse credits or free accounts, disrupt the service, or access another person’s account or files without authority. Applicable sanctions and export restrictions must be respected.

Report misuse or an alleged rights violation to hello@twelva.ai. Include the relevant URL or task reference, a description of the issue, your relationship to the affected rights and a way to contact you. Do not include unnecessary sensitive information. We may seek further information and restrict or remove affected content while investigating; submitting a report does not guarantee a particular outcome.

Custom image training

When custom image training is available to you, it creates a model from the images you select. Before each training request, you must separately authorize that training and confirm the necessary rights and permissions. Training images are sent to fal.ai through a downloadable training archive. Subsequent generation sends the relevant model reference and prompt to fal.ai. This is separate from ordinary chat processing through AI Gateway.

Your model listing is associated with your workspace, but training archives and provider-hosted model files are not promised to be accessible only to you. Anyone with a usable file URL may be able to access it. Do not submit confidential images. Removing a model from your workspace does not itself erase training archives, provider files or images already created. Contact us for a deletion request and read the training privacy details.

Training consumes the displayed credits and does not guarantee a specific result, likeness or commercial suitability. A failed training task and a confirmed credit return are distinct states. If a credit return is missing, contact us with the task reference. A credit return is not a cash refund.

Plans, renewals and credits

The pricing page, Subscription and checkout show available plans, prices, billing intervals, included credits and applicable taxes. Review the actual checkout terms before paying. Only an enabled purchase can be ordered. Stripe processes payments; we do not receive your full card number.

Subscriptions renew automatically, monthly or yearly, at the disclosed price and interval until canceled. By completing a subscription checkout, you authorize the recurring charges disclosed there. We will notify you of a change to your recurring price or a material reduction in your paid plan before it takes effect, with an opportunity to cancel before the affected renewal. A separately agreed written order may set additional terms for that order.

Where offered, a free trial lasts the disclosed number of days, requires a payment method, is available once per account and includes the disclosed trial credits, which expire when the trial ends. Unless you cancel before the trial ends, the subscription starts and its price is charged then. Upgrades take effect immediately: the prorated difference for the current billing period is charged and the higher plan’s credits are added for the rest of that period. Downgrades take effect at the next renewal. Yearly plans are billed once a year, add the plan’s monthly credits each month and change plan at renewal. If a payment is refunded or reversed, the credits it funded are removed, and credits already used are deducted from credits you receive later. When a paid plan ends, custom domains and published sites beyond the Free allowance stay available for 14 days; the domains are then released and those sites taken offline, and your drafts are kept.

Where offered, a paid subscriber may add team members. Each member who joins adds a seat at the disclosed seat price, billed on the plan’s interval and prorated on the subscriber’s next invoice; a seat adds no credits. Members sign in with their own accounts, spend the subscriber’s credits within any monthly limit the subscriber sets and use the subscriber’s plan features while that plan is paid. Projects, sites and files stay with the account that created them. The subscriber can remove a member, and a member can leave, at any time; credits already used are not returned. When a member leaves or the subscriber’s plan ends, the member’s own plan applies, including the 14-day period above for the member’s custom domains and published sites.

Launch monthly credits expire at the end of their billing period. Studio monthly credits have one month of rollover. Where offered, purchased top-up credits are valid for 12 months from purchase and can be purchased with or without a subscription. Cancellation does not extend a credit’s original expiry or remove feature, plan or regional eligibility requirements. Credits measure usage in Twelva; they are not currency, transferable funds or a right to receive cash, except for a refund required by law or described below.

Generation estimates can differ from the final metered charge shown in your usage records. Report a suspected error with the transaction or task reference. Correcting a charge or returning credits for a failed task is separate from refunding a payment to your payment method.

Cancellation and refunds

To stop renewal, open Subscription, choose “Manage billing” and use the cancellation control where available. If you cannot access that control or the account is regionally restricted, email hello@twelva.ai from your account email before the next renewal and clearly request cancellation. We will assist with cancellation and provide confirmation. When a self-service problem requires our assistance, we will use the time of your original cancellation request to assess any subsequent renewal charge.

Cancellation normally stops the next renewal and keeps your existing paid plan until the end of the paid period, unless you request or are entitled to earlier termination. Signing out, stopping use, traveling or deleting a local app does not cancel billing. You do not need to accept revised terms or purchase more credits to request cancellation.

To request a cash refund, contact us with the purchase date, transaction reference and reason. We review duplicate or incorrect charges, paid services not delivered, unresolved technical failures, and unused paid credits or prepaid service affected by a regional misclassification, provider withdrawal or our withdrawal of an affected feature. Where the paid service can no longer be provided, we will resolve the unused affected portion through an available remedy, including a refund when required by law or where no reasonable equivalent service is available. We do not require you to accept additional credits in place of a refund to which you are legally entitled.

For a change of mind or ordinary cancellation after service has been delivered, unused credits do not by themselves guarantee a cash refund. Any voluntary refund depends on the unused paid portion, the service delivered and the circumstances; free or promotional credits have no cash refund value. Nothing in these terms limits mandatory cancellation, withdrawal, repair, replacement, price-reduction or refund rights under applicable consumer law. Any legally required consent to begin supply during a withdrawal period must be obtained separately at the relevant transaction.

Publishing and website visitors

Publishing makes a website available through its public link. Review the page and included files before publishing. Images and videos can also have accessible media URLs before a website is published. Removing a Library record does not necessarily revoke those URLs. See files and public links.

You are responsible for the content and activities of a website you publish, including your business identity, rights clearances, product claims and notices to visitors. If you collect enquiries, give visitors an appropriate privacy notice identifying your organization and how you will use their information. Use enquiry information only for lawful, disclosed purposes. A visitor sending an enquiry does not automatically consent to marketing.

Twelva processes hosted enquiries and site statistics to provide hosting features for the site owner, and processes separate account, billing and security information for its own service operations. If your use requires a processing agreement, particular transfer terms or regulated-data safeguards, contact us before collecting that data. These terms do not by themselves supply those additional arrangements.

SMS terms and privacy

Twelva text messages use the registered messaging brand TWELVEBIRDS AI LABS.

Twelva text messages are an optional service for Twelva account holders. If you add your mobile number in the Assistant settings, agree to receive texts and confirm the number with a code, Twelva texts you verification codes, replies from your assistant, reminders you set and notices about tasks you hand to the assistant, and you can text the assistant from that number.

Message frequency varies with your use. Message and data rates may apply. For help, reply HELP or email hello@twelva.ai. To stop, reply STOP; we will confirm by text and send no more messages unless you opt in again. Carriers are not liable for delayed or undelivered messages.

Agreeing to receive texts is not a condition of any purchase. Do not use text messages for emergencies. Our SMS Privacy Policy explains how we handle your number and messages.

SMS Terms · How to opt in

Availability, restrictions and responsibility

AI models and online services can fail, change or become unavailable. We do not promise uninterrupted availability, a particular creative outcome or completion of every request. To the extent permitted by law, the service and AI output are provided as available without additional warranties of accuracy, fitness for a particular purpose or freedom from third-party claims. This does not exclude any mandatory service standard or consumer guarantee.

We may proportionately restrict a feature, content or account to address a breach of these terms, suspected fraud or abuse, security threats, nonpayment, legal obligations or provider restrictions. We may act immediately where needed to prevent harm or meet an obligation; otherwise we will seek to explain the restriction and give a reasonable opportunity to resolve it. Contact us to request review. Any refund or access right required by law continues to apply.

You remain responsible for reviewing your outputs and your own unlawful or unauthorized use. We remain responsible for obligations the law places on us. To the extent permitted by applicable law, TwelveBirds’ total liability for claims arising from or related to Twelva or these terms is limited to the greater of US$100 and the fees you paid us for Twelva in the 12 months before the event giving rise to the claim. This limit does not reduce a refund owed for undelivered paid services.

Neither that limit nor any other exclusion in these terms applies to fraud, willful misconduct, gross negligence, death or personal injury where liability cannot be limited, or any other liability or remedy that applicable law does not allow us to limit or exclude. These terms do not require you to waive a statutory right to bring a claim or complaint.

Changes and contact

The version and effective date identify these terms. We will give notice of material changes through the service or your account contact details, and request renewed acceptance where required. If you do not accept a new version, you may stop using the affected features and cancel renewal; available controls for existing work, billing and privacy requests remain accessible. Changes do not retrospectively remove rights relating to an earlier purchase.

The privacy notice explains our information practices; acknowledging it is not a blanket authorization for every optional use of your information. Separately requested training authorization and any legally required transaction-specific consent remain distinct.

California law governs these terms, except to the extent mandatory law requires otherwise. Subject to your mandatory rights, disputes may be brought in the state or federal courts located in Alameda County, California. If you are a consumer, this choice does not deprive you of mandatory protections of the law of your residence or prevent you from using a court or complaint process available to you under applicable law. These terms do not require arbitration or a waiver of class or collective proceedings.

Contact TwelveBirds Technologies Inc. at hello@twelva.ai for questions, complaints, billing assistance or a review of a restriction. If a provision cannot be enforced, the remainder continues to apply to the extent permitted by law.